Difference between revisions of "Extending Time-Limited Keys"

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Sometimes Keycheck.exe is installed in a sub-folder to the software program folder.  (For example c:\program files\tcadpro is where TubeCAD Pro is typically installed.)  The sub-folder name will be "key".
 
Sometimes Keycheck.exe is installed in a sub-folder to the software program folder.  (For example c:\program files\tcadpro is where TubeCAD Pro is typically installed.)  The sub-folder name will be "key".
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<font size=4><b>STEP 3</b></font>
 
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Right click on the log, then press the Copy all to Clipboard command.
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Right click on the log, then press the "Copy All to Clipboard" command.
 
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<font size=4><b>STEP 4</b></font>
 
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Enter details and Send the Log
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Send an e-mail using your E-mail client.
 
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Enter any details on this screen about who you are, your return e-mail address, and any notes that will help us to know how to handle your request.
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Paste the log information in the clipboard into the e-mail you are composing, and send it to '''[email protected]'''
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Most programs allow you to use Ctrl-V to past the clipboard into the e-mail.  Or you can right-click and press paste from the popup menu.
 
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<font size=4><b>STEP 5</b></font>
 
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Press the Send to Advanced Tubular button
 
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This will send the log data and anything you entered on this screen to our support technicians.
 
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If KeyCheck cannot make a connection the internet, then you will see this dialog:
 
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Your company firewall or other network connection may be preventing our software from connecting to our e-mail server on the internet.  You can either check with your adminsitrator about this problem, or simply copy the log data to the clipboard, then send it using your e-mail client program (like Outlook or Thunderbird).
 
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If KeyCheck makes a successful connection, then you will see this this dialog:
 
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<font size=4><b>STEP 6</b></font>
 
 
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Wait for a return e-mail from Advanced Tubular
 
Wait for a return e-mail from Advanced Tubular
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We will build a custom KeyTimeSet.exe program for your hardware key.
 
We will build a custom KeyTimeSet.exe program for your hardware key.
  
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If you need the update immediately, then it is best to call our office at 248 674-2059 to confirm that we received the e-mail request.  (Ask for John Esralian.)
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If you need the update immediately, then it is best to call our office at 248 674-2059 to confirm that we received the e-mail request.  (Ask for Dawne Baker or Mike Cone.)
 
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<font size=4><b>STEP 6</b></font>
 
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We will send you an e-mail with a web address for downloading the update program for your key
 
We will send you an e-mail with a web address for downloading the update program for your key
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You will find a hyperlink in our e-mail to a file on our web site.  Download and run the file by clicking on this hyperlink.  (You can either choose to SAVE the file or RUN the file.  The program should run fine either way.)
 
You will find a hyperlink in our e-mail to a file on our web site.  Download and run the file by clicking on this hyperlink.  (You can either choose to SAVE the file or RUN the file.  The program should run fine either way.)
  

Latest revision as of 20:44, 23 November 2011

When a key expires you can send Advanced Tubular a request (by e-mail or telephone) for a time extension on your key. When we grant you the extension, then we will send you an executable program designed to update your Advanced Tubular time-limited key.

These are the steps to take to update your time-limited hardware key:


STEP 1


Find or download the KEYCHECK program

Keycheck v7.42.jpg


Sometimes Keycheck.exe is installed in a sub-folder to the software program folder. (For example c:\program files\tcadpro is where TubeCAD Pro is typically installed.) The sub-folder name will be "key".

The latest Keycheck.exe program is also available at our web site at this address: http://www.advancedtubular.com/key/setup_keycheck.exe

STEP 2


Run the KEYCHECK program

On the system that has the hardware key installed, run the KEYCHECK program. It will automatically check for the key when it start.

If you need to plug another key in or retry the check you can always press the Check... button: Keycheck checkbutton.jpg

STEP 3


Right click on the log, then press the "Copy All to Clipboard" command.

Keycheck copyclip.jpg

Keycheck copyclip popup.jpg



STEP 4


Send an e-mail using your E-mail client.

Keycheck e-mail.jpg

Paste the log information in the clipboard into the e-mail you are composing, and send it to [email protected]

Most programs allow you to use Ctrl-V to past the clipboard into the e-mail. Or you can right-click and press paste from the popup menu.

STEP 5


Wait for a return e-mail from Advanced Tubular

Keytimeset.jpg

We will build a custom KeyTimeSet.exe program for your hardware key.

If you need the update immediately, then it is best to call our office at 248 674-2059 to confirm that we received the e-mail request. (Ask for Dawne Baker or Mike Cone.)

STEP 6


We will send you an e-mail with a web address for downloading the update program for your key

Keytimeset.jpg

You will find a hyperlink in our e-mail to a file on our web site. Download and run the file by clicking on this hyperlink. (You can either choose to SAVE the file or RUN the file. The program should run fine either way.)

Be sure to run the program on the same computer that has the hardware key being updated. The key must be present for this update to work since this software updates the key's memory.



Your time-limited hardware key will now be updated. You can confirm this by running Keycheck.exe to test the key's internal state. (See Step 2 above)


Other Pages

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