Difference between revisions of "Software Maintenance for Benderlink for VLB"
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| − | * Back to [[Benderlink for VLB]] | + | * Back to [[Benderlink for VLB to Laservision]] |
| − | * See [ | + | * See [https://advancedtubular.exavault.com/share/view/32qld-b9sk2wl5 Benderlink for VLB Download Page] to download the latest version. |
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| − | This page describes the Benderlink for VLB Software Maintenance | + | This page describes the Benderlink for VLB Software Maintenance Agreement by answering common questions about the service. |
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| − | =="How long is the Software Maintenance | + | =="How long is the Software Maintenance Agreement in effect?"== |
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| − | The Software Maintenance | + | The Software Maintenance Agreement can be purchased on an annual basis. Each initial Benderlink license includes one year software maintenance agreement. Before each SMA expires, you can choose to either renew or let the SMA lapse. It is completely optional. |
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| − | =="Why should we consider keeping the software maintenance | + | =="Why should we consider keeping the software maintenance agreement active?== |
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| − | You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service | + | You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service agreement. |
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| − | Each hardware key (dongle) has a serial number value that is unique to that key. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance | + | Each hardware key (dongle) has a serial number value that is unique to that key. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance agreement linked to the serial number. Our staff can share the term of the agreement with you at any time through e-mail. Please request the information from Dawne Baker at [email protected]. |
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| − | The | + | The agreement terms are “prepaid.” |
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| − | =="My company has multiple licenses. Do we need to purchase one | + | =="My company has multiple licenses. Do we need to purchase one agreement for each license?"== |
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| − | Yes - if you want to renew the plans annually. Each license requires its own service | + | Yes - if you want to renew the plans annually. Each license requires its own service agreement.<br><br> |
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Latest revision as of 20:30, 11 July 2022
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This page describes the Benderlink for VLB Software Maintenance Agreement by answering common questions about the service. |
"How long is the Software Maintenance Agreement in effect?"
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The Software Maintenance Agreement can be purchased on an annual basis. Each initial Benderlink license includes one year software maintenance agreement. Before each SMA expires, you can choose to either renew or let the SMA lapse. It is completely optional. |
"Why should we consider keeping the software maintenance agreement active?
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Software maintenance gives each license purchaser two important features: |
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Automatic Updates |
You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all Benderlink customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it. |
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Technical Support |
You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service agreement. |
"How do you track Software Maintenance Plans?"
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Each hardware key (dongle) has a serial number value that is unique to that key. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance agreement linked to the serial number. Our staff can share the term of the agreement with you at any time through e-mail. Please request the information from Dawne Baker at [email protected].
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"How do we keep our maintenance agreement current?"
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Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and send you a renewal quotation when you request it.
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"When does the maintenance term start?"
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The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month. |
"What are the terms for Software Maintenance Plans?"
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The agreement terms are “prepaid.” |
"My company has multiple licenses. Do we need to purchase one agreement for each license?"
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Yes - if you want to renew the plans annually. Each license requires its own service agreement. |
Other Pages
- See Benderlink for VLB to Laservision
- See VTube-STEP
- See VTube-LASER
