Difference between revisions of "Benderlink for Pines Software Maintenance Plan"
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Latest revision as of 20:41, 6 February 2014
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Annually Renewable Plan
Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis. Each initial Benderlink for Pines license includes one year software maintenance plan.
These are answers for questions you may have regarding our software maintenance plan.
"Why should I purchase the software maintenance plan?
Software maintenance gives each license purchaser two important features:
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Automatic Updates |
You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it. |
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Technical Support |
You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan. |
"How do you track Software Maintenance Plans?"
Each key has an integer value that is unique to that key or dongle. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at [email protected].
"How do I keep my maintenance agreement current?"
Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and will send you a renewal quote upon request.
"When does the maintenance term start?"
The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.
"What are the terms for Software Maintenance Plans?"
If you purchase through a distributor, then the terms are what the distributor will offer. If you purchase from Advanced Tubular, then the plan terms are “prepaid.”
I have multiple licenses. Do I need to purchase one plan for each license?
Yes - if you want to renew the plans annually. Each license requires its own service plan.
