Difference between revisions of "ConnectWise Remote Support"

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(Advanced Tubular Technician Makes You the Presenter)
(For Google Chrome)
 
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[[image:cisco_webex.jpg|400px]]<br><br>
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[[image:connectwise.png]]<br><br>
  
We use Cisco Webex to demonstrate our software products remotely.
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* Back to [[VTube-LASER]]
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* Back to [[VTube-STEP]]
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* Back to [[Miscellaneous]]
  
==Advanced Tubular Technician Remote Control of Your Computer==
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==Remote Product Demos==
Normally, you will be watching an Advanced Tubular computer screen through WebexHowever, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature.
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We can give real-time product demos with ConnectWiseCall us at any time if you want to setup a demonstration of our software products.<br><br>
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[[image:vtube-laser-v4t.jpg|500px]]<br><br>
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If it is appropriate, we can even remotely control your computer to show you features on your computer or through a sales account manager's computer attached to a measuring arm.<br><br>
  
=== Advanced Tubular Technician Makes You the Presenter===
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==We Send an Invitation by Email==
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We schedule and send out invitations to webinars using emails.  The email will contain the information to utilize ConnectWise.  It will contain the schedule, and hyperlinks and passwords for joining.<br><br>
  
* The Advanced Tubular Technician (The Presenter) switches the setup so that you are the Presenter.
 
* A window will display like this:
 
[[image:webex_sharemydesktop.jpg|400px]]<br><br>
 
* Click on the "Share My Desktop" Button
 
* A green bar will draw around the window - which indicates that you are sharing the screen visually with the Advanced Tubular technician.
 
<br><br>
 
  
=== Allowing the Advanced Tubular technician to control your computer===
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==Using ConnectWise==
* Small green bar will be present at the top.  This pulls down a menu like this:
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[[image:webex_passkeyboardcontrol.jpg|700px]]<br><br>
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* Use the Assign menu to pass keyboard control the Advanced Tubular technician.
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=== Grant Remote Control===
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===For Google Chrome===
[[image:webex_grantremotecontrol.jpg|400px]]<br><br>
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* Click "Grant Control" to allow the technician to use your computer.
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* 1) Go to https://advancedtubular.screenconnect.com/
* You can take over at any time by moving the mouse and clicking.
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* 2) Enter a 5 digit code given from an Advanced Tubular Technician
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* 3) Open the link that downloads
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* 4) The computer can now be controlled by a technician
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[[image:connectwise1.JPG|700px]]<br><br>
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[[image:connectwise2.JPG|700px]]<br><br>
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===For Microsoft Edge===
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* 1) Go to https://advancedtubular.screenconnect.com/
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* 2) Enter a 5 digit code given from an Advanced Tubular Technician
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* 3) Open the link that downloads
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* 4) The computer can now be controlled by a technician
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[[image:connectwise1.JPG|700px]]<br><br>
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[[image:connectwise4.JPG|700px]]<br><br>
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[[image:connectwise3.JPG|700px]]<br><br>
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=Other=
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* Back to [[VTube-LASER]]
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* Back to [[VTube-STEP]]
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* Back to [[Miscellaneous]]

Latest revision as of 21:09, 14 February 2023

Connectwise.png

Contents

Remote Product Demos

We can give real-time product demos with ConnectWise. Call us at any time if you want to setup a demonstration of our software products.

Vtube-laser-v4t.jpg

If it is appropriate, we can even remotely control your computer to show you features on your computer or through a sales account manager's computer attached to a measuring arm.

We Send an Invitation by Email

We schedule and send out invitations to webinars using emails. The email will contain the information to utilize ConnectWise. It will contain the schedule, and hyperlinks and passwords for joining.


Using ConnectWise

For Google Chrome

Connectwise1.JPG

Connectwise2.JPG

For Microsoft Edge

Connectwise1.JPG

Connectwise4.JPG

Connectwise3.JPG

Other