Difference between revisions of "ConnectWise Remote Support"

From ATTWiki
Jump to: navigation, search
(Advanced Tubular Technician Makes You the Presenter)
(For Google Chrome)
 
(58 intermediate revisions by one user not shown)
Line 1: Line 1:
[[image:cisco_webex.jpg|400px]]<br><br>
+
[[image:connectwise.png]]<br><br>
  
We use Cisco Webex to demonstrate our software products remotely.
+
* Back to [[VTube-LASER]]
 +
* Back to [[VTube-STEP]]
 +
* Back to [[Miscellaneous]]
  
==Advanced Tubular Technician Remote Control of Your Computer==
+
==Remote Product Demos==
Normally, you will be watching an Advanced Tubular computer screen through WebexHowever, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature.
+
We can give real-time product demos with ConnectWiseCall us at any time if you want to setup a demonstration of our software products.<br><br>
 +
[[image:vtube-laser-v4t.jpg|500px]]<br><br>
 +
If it is appropriate, we can even remotely control your computer to show you features on your computer or through a sales account manager's computer attached to a measuring arm.<br><br>
  
=== Advanced Tubular Technician Makes You the Presenter===
+
==We Send an Invitation by Email==
 +
We schedule and send out invitations to webinars using emails.  The email will contain the information to utilize ConnectWise.  It will contain the schedule, and hyperlinks and passwords for joining.<br><br>
  
* The Advanced Tubular Technician (The Presenter) switches the setup so that you are the Presenter.
 
* A window will display with these buttons in the middle:
 
[[image:webex_sharemydesktop.jpg|400px]]
 
* Click on the "Share My Desktop" Button
 
* A green bar will draw around the window - which indicates that you are sharing the screen visually with the Advanced Tubular technician.
 
<br><br>
 
  
=== Allowing the Advanced Tubular technician to control your computer===
+
==Using ConnectWise==
* When the screen is shared a small green bar will be drawn in the top of the screen.  This bar is only visible to you (the technician will not see this on his screen).  This pulls down a menu like the image below.
+
* Use the Assign menu to pass keyboard control the Advanced Tubular technician.<br><br>
+
[[image:webex_passkeyboardcontrol.jpg|700px]]<br><br>
+
  
=== Grant Remote Control===
+
===For Google Chrome===
* Click "Grant Control" to allow the technician to use your computer.
+
* You can take over at any time by clicking the mouse anywhere.<br><br>
+
[[image:webex_grantremotecontrol.jpg|400px]]<br><br>
+
  
=== Stop Sharing or Pause Sharing===
+
* 1) Go to https://advancedtubular.screenconnect.com/
* The Advanced Tubular technician may stop viewing your computer screen at any time by switching back to his computer.
+
* 2) Enter a 5 digit code given from an Advanced Tubular Technician
* However, you can stop the sharing (or pause the sharing) by clicking on the STOP or the PAUSE buttons.<br><br>
+
* 3) Open the link that downloads
[[image:webex_stoppause.jpg|300px]]<br><br>
+
* 4) The computer can now be controlled by a technician
 +
 
 +
[[image:connectwise1.JPG|700px]]<br><br>
 +
 
 +
[[image:connectwise2.JPG|700px]]<br><br>
 +
 
 +
===For Microsoft Edge===
 +
* 1) Go to https://advancedtubular.screenconnect.com/
 +
* 2) Enter a 5 digit code given from an Advanced Tubular Technician
 +
* 3) Open the link that downloads
 +
* 4) The computer can now be controlled by a technician
 +
 
 +
[[image:connectwise1.JPG|700px]]<br><br>
 +
 
 +
[[image:connectwise4.JPG|700px]]<br><br>
 +
 
 +
[[image:connectwise3.JPG|700px]]<br><br>
 +
 
 +
=Other=
 +
 
 +
* Back to [[VTube-LASER]]
 +
* Back to [[VTube-STEP]]
 +
* Back to [[Miscellaneous]]

Latest revision as of 21:09, 14 February 2023

Connectwise.png

Contents

Remote Product Demos

We can give real-time product demos with ConnectWise. Call us at any time if you want to setup a demonstration of our software products.

Vtube-laser-v4t.jpg

If it is appropriate, we can even remotely control your computer to show you features on your computer or through a sales account manager's computer attached to a measuring arm.

We Send an Invitation by Email

We schedule and send out invitations to webinars using emails. The email will contain the information to utilize ConnectWise. It will contain the schedule, and hyperlinks and passwords for joining.


Using ConnectWise

For Google Chrome

Connectwise1.JPG

Connectwise2.JPG

For Microsoft Edge

Connectwise1.JPG

Connectwise4.JPG

Connectwise3.JPG

Other