Difference between revisions of "How to Report VTube Errors"

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==Non-Critical Error==
 
==Non-Critical Error==
 
If the error is not critical, then you will be given a choice of<br><br>
 
If the error is not critical, then you will be given a choice of<br><br>
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# "continuing application"
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# "continue application"
 
# "restart application"
 
# "restart application"
 
# "close application"
 
# "close application"
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=Bug Report=
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=Show Bug Report=
 
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If press "Send Bug Report", then you will be able to send a bug report through email to Advanced Tubular Technologies' tech support team. <br><br>
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If press "Show Bug Report", then you will see detailed data that explains the error and also the state of the software and computer when the error occurs.
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Note that this only works if this computer has a connection to the internet.  
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==Non-Critical Error==
 
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If the error is not critical, then you will be given a choice of<br><br>
 
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# "continuing application"
 
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# "restart application"
 
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# "close application"
 
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==Critical Error==
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==General Menu==
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When the error is critical, then VTube cannot continue. The window will look like this:<br><br>
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When you click on Show Bug Report, the General menu will display first like this.<br><br>
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In this case, you will not be given the choice to continue. Your choices are only:
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<b>If you want to share this bug event with us, then take a picture of this menu and send it to support@advancedtubular.com.</b>
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# "restart application"
 
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# "close application"
 
  
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==Call Stacks Menu==
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The next tab menu over is the Call Stacks menu. It helps us follow what leads up to the error event.<br><br>
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<b>If you want to share this bug event with us, then take a picture of this menu and send it to [email protected].</b>
 
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=Log File=
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If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".<br><br>
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<b>You can attach this log file to an email and send it to [email protected].</b><br><br>
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==Log Files Do Not Always Save==
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If the error is critical (that is, the program is not allowed to continue), <b>then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.</b>
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Latest revision as of 16:59, 16 March 2017

Vtube-laser logo 1.96.png

Vtube-step logo 2.png

VTube has a sophisticated error reporting system that can help us track problems that you encounter when VTube is running.

Contents

Error Windows

Non-Critical Error

If the error is not critical, then you will be given a choice of

  1. "continue application"
  2. "restart application"
  3. "close application"





Vtube error window non-critical.png

Critical Error

When the error is critical, then VTube cannot continue. The window will look like this:

In this case, you will not be given the choice to continue. Your choices are only:

  1. "restart application"
  2. "close application"

Vtube error window critical.png





Show Bug Report

If press "Show Bug Report", then you will see detailed data that explains the error and also the state of the software and computer when the error occurs.

Vtube error window non-critical show bug report circled.png

General Menu

When you click on Show Bug Report, the General menu will display first like this.

If you want to share this bug event with us, then take a picture of this menu and send it to [email protected].

Vtube error general bug report.png

Call Stacks Menu

The next tab menu over is the Call Stacks menu. It helps us follow what leads up to the error event.

If you want to share this bug event with us, then take a picture of this menu and send it to [email protected].

Vtube error call stacks.png

Log File

If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".

You can attach this log file to an email and send it to [email protected].

Log Files Do Not Always Save

If the error is critical (that is, the program is not allowed to continue), then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.

Vtube bug report file.png


Other Pages

Retrieved from "http://www.advancedtubular.wiki/index.php?title=How_to_Report_VTube_Errors&oldid=33292"