Difference between revisions of "LogMeIn Rescue"

Revision as of 14:53, 8 July 2009

Our LogmeIn Rescue is a remote technical support service. With this service, we can access your computer directly over the internet with your permission and resolve issues that you may be having when running our software.

The service allows us to upgrade your software (including some CNC benders) from our remote location. It often happens the same day you place the order!

• We give you a PIN code and a web site to login to.
• You login, then LogMeIn is installed on your system.
• LogMeIn asks if you want to grant access to our technicians. You answer "Yes".
• We're on on your computer resolving your issues.
• We can even chat through the connection with you
• Simple 30 minute purchase at our online store - no purchase requisition hassles! See our Online Store

An Actual LogMeIn Rescue Example

Here's an actual example how LogMeIn Rescue can help solve problems quickly with minimal downtime - from thousands of miles away.

We received a call from a customer in Costa Rica who was experiencing a problem with a bender that is controlled by CNC Bender software. The customer connected the operator station to the internet, browsed to a web site, entered a PIN code that we gave him. Our computer in Michigan made a connection to the operator station in Costa Rica in minutes. We were viewing and controlling the operator station in real-time.

We diagnosed the system, found and fixed the problem, and had the bender up and running within 60 minutes - all from 2250 miles away!

Screenshot of LogMeIn Rescue Technician Console

This is a screenshot of LogMeIn Rescue from the technician's perspective. The connection shows a Benderlink for BLM running at a remote location.

Other Pages

See also our upgrade page:
See CNC Bender Upgrade Service page for details on our upgrade service for CNC Bender.