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Revision as of 22:50, 13 July 2012
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Annually Renewable Software Maintenance Plan
Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis. Each initial CNC Bender license includes one year software maintenance plan.
These are answers for questions you may have regarding our software maintenance plan.
"Why should I purchase the software maintenance plan?"
Software maintenance gives each license purchaser these important features:
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Automatic Updates |
You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all CNC Bender ProControl customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it. |
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Technical Support |
You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan. |
"How do you track Software Maintenance Plans?"
Each key has an integer value that is unique to that key or dongle. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at [email protected].
"How do I keep my maintenance agreement current?"
Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.
"When does the maintenance term start?"
The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.
"What are the terms for Software Maintenance Plans?"
If you purchase through a distributor like SMT, then the terms are what SMT offers. If you purchase from Advanced Tubular, then the plan terms are “prepaid.”
"I have multiple licenses. Do I need to purchase one plan for each license?"
Yes - if you want to renew the plans annually. Each license requires its own service plan.
"How many times a year will Advanced Tubular technicians visit for the upgrade?"
Since upgrades must be performed on-site, we will commit to visiting at least one time per year if your company commits to paying for the travel expense to your site.
"How does this impact on-site service for software issues?"
This is another area where you can have major savings. With this service, we will travel to your site up to once each quarter if necessary to repair software issues. If we agree with you that your bender is experiencing software problems - then our on-site cost is only our travel expenses up to 4 times per year.
"What is the alternative to the Software Maintenance Plan?"
If you don't have an active software maintenance plan when you decide to purchase a CNC Bender service from us, then we will charge the regular price for an on-site visit plus an upgrade fee, which will then reactivate the software maintenance plan for another year. The estimated fee will be about double of what you would pay if you had an active SMP.
"What if I have multiple benders?"
Each bender can have a unique maintenance plan period. We will track this by hardware key serial number and bender serial number. You can choose to cover one bender or all of them.
Other Pages
See CNC Bender Upgrade Service page for details on our upgrade service for CNC Bender.
See LogmeIn Rescue for information on our remote service
