Difference between revisions of "Extending Time-Limited Keys"

STEP 1

Find or download the KEYCHECK program

Sometimes Keycheck.exe is installed in a sub-folder to the software program folder. (For example c:\program files\tcadpro is where TubeCAD Pro is typically installed.) The sub-folder name will be "key".

The latest Keycheck.exe program is also available at our web site at this address: http://www.advancedtubular.com/key/setup_keycheck.exe

STEP 2

Run the KEYCHECK program

On the system that has the hardware key installed, run the KEYCHECK program. It will automatically check for the key when it start.

If you need to plug another key in or retry the check you can always press the Check... button:

STEP 3

Right click on the log, then press the "Copy All to Clipboard" command.

STEP 4

Enter details and Send the Log

Enter any details on this screen about who you are, your return e-mail address, and any notes that will help us to know how to handle your request.

STEP 5

Press the Send to Advanced Tubular button

This will send the log data and anything you entered on this screen to our support technicians.

If KeyCheck cannot make a connection the internet, then you will see this dialog:
Your company firewall or other network connection may be preventing our software from connecting to our e-mail server on the internet. You can either check with your adminsitrator about this problem, or simply copy the log data to the clipboard, then send it using your e-mail client program (like Outlook or Thunderbird).

If KeyCheck makes a successful connection, then you will see this this dialog:

STEP 6

Wait for a return e-mail from Advanced Tubular

We will build a custom KeyTimeSet.exe program for your hardware key.

If you need the update immediately, then it is best to call our office at 248 674-2059 to confirm that we received the e-mail request. (Ask for John Esralian.)

STEP 7

We will send you an e-mail with a web address for downloading the update program for your key

You will find a hyperlink in our e-mail to a file on our web site. Download and run the file by clicking on this hyperlink. (You can either choose to SAVE the file or RUN the file. The program should run fine either way.)

Be sure to run the program on the same computer that has the hardware key being updated. The key must be present for this update to work since this software updates the key's memory.