Difference between revisions of "ConnectWise Remote Support"

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(Host Remote Control of Your Machine)
(Advanced Tubular Technician Remote Control of Your Machine)
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We use Cisco Webex to demonstrate our software products remotely.
 
We use Cisco Webex to demonstrate our software products remotely.
  
==Advanced Tubular Technician Remote Control of Your Machine==
+
==Advanced Tubular Technician Remote Control of Your Computer==
 
Normally, you will be watching an Advanced Tubular computer screen through Webex.  However, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature.
 
Normally, you will be watching an Advanced Tubular computer screen through Webex.  However, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature.
  

Revision as of 22:25, 27 February 2013

Cisco webex.jpg

We use Cisco Webex to demonstrate our software products remotely.

Advanced Tubular Technician Remote Control of Your Computer

Normally, you will be watching an Advanced Tubular computer screen through Webex. However, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature.

How to allow remote control

  • The Advanced Tubular Technician (The Presenter) switches the setup so that you are the Presenter.
  • A window will display like this:

Webex sharemydesktop.jpg

  • Click on the "Share My Desktop" Button
  • Small green bar will be present at the top. This pulls down a menu like this:

Webex passkeyboardcontrol.jpg

  • Use the Assign menu to pass keyboard control the Advanced Tubular technician.
  • You can take over at any time by moving the mouse and clicking.