Difference between revisions of "ConnectWise Remote Support"
From ATTWiki
(→Advanced Tubular Technician Remote Control of Your Machine) |
(→How to allow remote control) |
||
| Line 6: | Line 6: | ||
Normally, you will be watching an Advanced Tubular computer screen through Webex. However, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature. | Normally, you will be watching an Advanced Tubular computer screen through Webex. However, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature. | ||
| − | === | + | === Advanced Tubular Technician Makes You the Presenter=== |
* The Advanced Tubular Technician (The Presenter) switches the setup so that you are the Presenter. | * The Advanced Tubular Technician (The Presenter) switches the setup so that you are the Presenter. | ||
| Line 12: | Line 12: | ||
[[image:webex_sharemydesktop.jpg|400px]]<br><br> | [[image:webex_sharemydesktop.jpg|400px]]<br><br> | ||
* Click on the "Share My Desktop" Button | * Click on the "Share My Desktop" Button | ||
| + | |||
| + | === Allowing the Advanced Tubular technician to control your computer=== | ||
* Small green bar will be present at the top. This pulls down a menu like this: | * Small green bar will be present at the top. This pulls down a menu like this: | ||
[[image:webex_passkeyboardcontrol.jpg|700px]]<br><br> | [[image:webex_passkeyboardcontrol.jpg|700px]]<br><br> | ||
* Use the Assign menu to pass keyboard control the Advanced Tubular technician. | * Use the Assign menu to pass keyboard control the Advanced Tubular technician. | ||
| + | |||
| + | === Grant Remote Control=== | ||
| + | [[image:webex_grantremotecontrol.jpg|400px]]<br><br> | ||
| + | * Click "Grant Control" to allow the technician to use your computer. | ||
* You can take over at any time by moving the mouse and clicking. | * You can take over at any time by moving the mouse and clicking. | ||
Revision as of 22:28, 27 February 2013
We use Cisco Webex to demonstrate our software products remotely.
Contents |
Advanced Tubular Technician Remote Control of Your Computer
Normally, you will be watching an Advanced Tubular computer screen through Webex. However, it is also possible for the Advanced Tubular technician to control your computer screen if you need that feature.
Advanced Tubular Technician Makes You the Presenter
- The Advanced Tubular Technician (The Presenter) switches the setup so that you are the Presenter.
- A window will display like this:
- Click on the "Share My Desktop" Button
Allowing the Advanced Tubular technician to control your computer
- Small green bar will be present at the top. This pulls down a menu like this:
- Use the Assign menu to pass keyboard control the Advanced Tubular technician.
Grant Remote Control
- Click "Grant Control" to allow the technician to use your computer.
- You can take over at any time by moving the mouse and clicking.
