Difference between revisions of "LogMeIn Rescue"

Revision as of 18:21, 29 December 2014

Our LogmeIn Rescue is a remote technical support service. With this service, we can access your computer directly over the internet with your permission and resolve issues that you may be having when running our software.

LogMeIn Rescue is part of our standard SOFTWARE MAINTENANCE PLAN service.

The service allows us to diagnose and, in some cases, upgrade software from our remote location.

How We Log Into Your System Over the Internet

You make a connection to the internet and browse to the web site "beta.logmein123.com". (For Windows XP users, it is critical that you use the "beta." before the rest of the name. This will prevent Windows crashes.)

Over the telephone or by email, we give you a 6-digit code.
You download and run LogMeIn to install it to your system.
LogMeIn asks if you want to grant access to our technicians. You answer "Yes".
Our computer is connected to your computer.
We diagnose the system and resolve your issues.
We can even chat through the connection with you

An Actual LogMeIn Rescue Example

Here's an actual example how LogMeIn Rescue can help solve problems quickly with minimal downtime - from thousands of miles away.

We received a call from a customer in Costa Rica who was experiencing a problem with a bender that is controlled by CNC Bender software. The customer connected the operator station to the internet, browsed to a web site, entered a PIN code that we gave him. Our computer in Michigan made a connection to the operator station in Costa Rica in minutes. We were viewing and controlling the operator station in real-time.

We diagnosed the system, found and fixed the problem, and had the bender up and running within 1 hour - all from 2250 miles away!