Difference between revisions of "Software Maintenance for Benderlink for VLB"

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This page describes the Benderlink for VLB Software Maintenance Plan by answering common questions about the plan.

The Software Maintenance Plan that can be purchased on an annual basis. Each initial Benderlink license includes one year software maintenance plan. Before each SMP expires, you can choose to either renew or let the SMP lapse. It is completely optional.

Software maintenance gives each license purchaser two important features:

Automatic Updates

You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all Benderlink customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it.

Technical Support

You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan.

Each hardware key (dongle) has a serial number value that is unique to that key. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at [email protected].

Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and send you a renewal quotation when you request it.

• 90 Days Before Expiration: We notify you by email the first time.
  
• 30 Days Before Expiration: We notify you by email the second time if necessary.

The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.

The plan terms are “prepaid.”

Yes - if you want to renew the plans annually. Each license requires its own service plan.