LogMeIn Rescue

Our LogmeIn Rescue is a remote technical support service. With this service, we can access your computer directly over the internet with your permission and resolve issues that you may be having when running our software.

LogMeIn Rescue is part of our standard SOFTWARE MAINTENANCE PLAN service. (Those not participating in the Software Maintenance Plane can purchase a 30 minute block at our online store.)

The service allows us to diagnose and, in some cases, upgrade software from our remote location. It often happens the same day you place the order!

How We Log Into Your System Over the Internet

Over the telephone, we give you a PIN code and a web site to load.
You download and run LogMeIn to install it to your system.
LogMeIn asks if you want to grant access to our technicians. You answer "Yes".
Our computer is connected to your computer.
We diagnose the system and resolve your issues.
We can even chat through the connection with you

An Actual LogMeIn Rescue Example

Here's an actual example how LogMeIn Rescue can help solve problems quickly with minimal downtime - from thousands of miles away.

We received a call from a customer in Costa Rica who was experiencing a problem with a bender that is controlled by CNC Bender software. The customer connected the operator station to the internet, browsed to a web site, entered a PIN code that we gave him. Our computer in Michigan made a connection to the operator station in Costa Rica in minutes. We were viewing and controlling the operator station in real-time.

We diagnosed the system, found and fixed the problem, and had the bender up and running within 60 minutes - all from 2250 miles away!