Issues with Raptr Online Gaming App PLAYS.TV

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The Problem

We've encountered customers that have gaming computers with the Raptr.com online gaming app that uses a PLAYS.TV.

PLAYS.TV uses a DLL that causes issues with VTube crash at start. The problem is not just with VTube - but with other graphics type programs too. This is the dialog that displays in Windows 10:

Windows10 vtube stoppedworking dialog.png


How to Confirm the Issue

When this kind of program stop occurs, the way to learn about the problem is to use the Windows 10 Event Viewer. In the Start search box, type "Event Viewer" and press enter.

Win10 eventviewer.png

1 - Expand "Windows Logs" by clicking on the right arrow just to its left.

2 - Click on "Application".

3 - Find the first Error in the log and double click on it.

Win10 eventviewer view error.png


Find the Problem in Event Properties

The Event Properties window will explain the nature of the problem (this is an example window from another error):

Win10 eventproperties event.png

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